Shipping Policy

Last Updated: August 16, 2026

At Buy Mattress Topper, we aim to make your order and delivery experience as simple and convenient as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may occasionally take longer during holidays, promotions, high-volume periods, or due to circumstances outside our reasonable control.

2. Shipping Time

After your order has been processed and shipped, delivery typically takes approximately 3–7 business days for standard domestic shipments.

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on the destination, carrier, weather, holidays, shipping volume, and other factors.

3. Shipping Availability

We currently focus on shipping orders to destinations supported by our available shipping carriers and checkout system.

Shipping availability and applicable shipping charges will be displayed during checkout when available.

If we are unable to ship an order to the address provided, we may contact you to arrange an alternative solution or cancel the order.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout.

From time to time, we may offer promotional or free-shipping options on eligible products or orders.

Any applicable shipping fees will be shown before you complete your purchase.

5. Order Tracking

When tracking information is available, we may provide a shipping confirmation containing the applicable tracking information.

Tracking updates are provided by the shipping carrier and may take some time to appear after an order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Phone number, when requested

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

7. Delivery Delays

Although we work to process orders promptly, shipping delays can occasionally occur due to circumstances outside our control, including:

• Severe weather

• Carrier delays

• Holidays

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete addresses

• Natural disasters

• Other unforeseen circumstances

A shipping delay does not automatically qualify an order for cancellation or refund.

8. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check around your property and with household members, neighbors, or the delivery carrier.

If you still cannot locate the package, contact us at altonrchase3@gmail.com with your order number and tracking information.

We will review the situation and, when appropriate, work with the shipping carrier to investigate.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

Contact us as soon as reasonably possible with:

• Order number

• Description of the damage

• Photos of the damaged package and product

We will review the claim and determine the appropriate solution according to our applicable Return & Refund Policy.

10. Incorrect or Returned Addresses

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

Refund eligibility for returned shipments will be handled according to our Return & Refund Policy.

11. Multiple Items in an Order

If your order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping requirements.

You may receive separate tracking information for different shipments.

12. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

13. Contact Us

If you have questions about shipping or your order, please contact us:

Buy Mattress Topper

Address:
131 W Riverside St
Phoenix, AZ 85041-1521
United States

Email: altonrchase3@gmail.com

Phone: 928-534-1641

Website: buymattresstopper.com

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, carriers, delivery areas, or business practices.