Refund policy
Return and Refund Policy
Last Updated: August 16, 2026
At Buy Mattress Topper, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or refund according to the terms below.
1. Return Period
We accept eligible return requests made within 30 days of delivery.
To be eligible for a return, the product must meet the requirements described in this policy.
2. Return Eligibility
To qualify for a return, products should generally be:
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Unused or gently inspected
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In their original condition
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Free from damage caused by improper use
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Returned with original packaging when reasonably possible
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Accompanied by the order information or proof of purchase
Because mattress toppers and bedding products are personal-use items, hygiene and condition requirements may apply.
3. Items That May Not Be Eligible
Certain products may not be eligible for return due to hygiene, health, safety, or other restrictions.
Returns may also be denied if an item has been:
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Used extensively
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Washed or altered contrary to product instructions
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Damaged after delivery due to misuse
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Stained, soiled, or exposed to bodily fluids
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Modified or intentionally damaged
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Returned without required order information
Eligibility will be determined based on the condition of the returned product and applicable laws.
4. How to Request a Return
Before sending anything back, please contact us at:
Email: altonrchase3@gmail.com
Phone: 928-534-1641
Please provide:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos, if the product is damaged or defective
Do not ship a product back to our business address unless we have provided return instructions.
Once your return request is reviewed and approved, we will provide the appropriate return instructions.
5. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for return shipping costs.
If we determine that the return is due to an error on our part, such as receiving an incorrect or defective product, we may provide an appropriate return solution.
6. Damaged or Defective Products
If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs showing the product and packaging.
We may offer one or more of the following solutions, depending on the circumstances:
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Replacement
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Partial refund
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Full refund
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Return and refund
We will review each claim individually.
7. Incorrect Product
If you receive a product that is different from what you ordered, please contact us promptly.
We will review the order and, when the error is confirmed, work with you to arrange an appropriate solution.
8. Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Your bank or payment provider may require additional time to process and display the refund.
9. Partial Refunds
In certain circumstances, a partial refund may be offered when:
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The product has minor damage that does not prevent normal use
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Only part of an order is eligible for a refund
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The product's condition does not meet the requirements for a full refund
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Another solution is mutually agreed upon
The amount of any partial refund will depend on the circumstances.
10. Late or Missing Refunds
If you have been notified that a refund was issued but the funds have not appeared in your account, please:
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Check your bank or payment account.
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Contact your card issuer or payment provider.
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Allow additional processing time if required.
If you still cannot locate the refund, contact us at altonrchase3@gmail.com and provide your order information.
11. Exchanges
We may offer exchanges for eligible products depending on availability.
If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.
12. Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once an order has entered processing, fulfillment, or shipment.
If the order cannot be cancelled, you may need to follow the return process described above.
13. Refund Exclusions
Shipping charges, return shipping costs, discounts, promotional amounts, and other fees may be treated differently depending on the reason for the return and applicable law.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
14. Contact Us
For return or refund questions, please contact:
Buy Mattress Topper
Address:
131 W Riverside St
Phoenix, AZ 85041-1521
United States
Email: altonrchase3@gmail.com
Phone: 928-534-1641
Website: buymattresstopper.com
We reserve the right to update this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated date.